Question 1

There are two limit switch sockets for the same axis on the control board. How to connect them?

Accepted Answer

The limit switch sockets of the same axis are the same, and do not distinguish between positive and negative, so you can connect them at will.

Question 2

Why can't my computer connect to the machine?

Accepted Answer

1. Check if the USB driver has been installed and select the correct COM port2. Check if the power is on3. Check if the emergency stop switch is pressed and turn it clockwise to make it pop up4. Check if the limit switch is triggered5. If the above cannot be solved, contact support@anolexcnc.com

Question 3

There are two Y-axis sockets on the control board. What are the differences between them?

Accepted Answer

Both sockets are the same, we plug the Y stepper motor cable into Y1 sockets by default

Question 4

Can I add laser engraving to my machine?

Accepted Answer

All our brand machines are compatible with laser modules and have a reserved 3-pin (24V) laser interface. Laser modules purchased from our website can be plug-and-play. If you purchase laser modules from other brands, please pay attention to the wire sequence.

Question 5

Why is the Nema 23 closed loop motor already installed and wired correctly in the 4030-Evo Ultra2, but the motor does not work and move?

Accepted Answer

The original cable is directly compatible with 4030-Evo Ultra. The wire order of 4030-Evo Ultra2 has been changed, so the green wire and white wire need to be swapped. The cable order in the picture below is correct for 4030-Evo Ultra2How to swap terminal wires?

Question 6

USB driver CH341SER installation failed and cannot work?

Accepted Answer

You can download the latest driver from the WCH official website

Question 7

1.5kw spindle cannot work/start, and an "Err02" error message appears after power is turned on?

Accepted Answer

You can follow the steps below: Click PROG-> ▲-> PF-> ENT-> PF-00->▲ -> Enter password 13006-> ENT-> PF-08-> ENT-> SHIFT-> ▼-> Decrease 10> PROG Exit.Change the default parameter from 100 to 90 or 85. If the error message still appears after the change, please contact support@anolexcnc.com.This is the operation demonstration video:https://drive.google.com/file/d/1i_i65APaBvVKY7mlmhvbtZ0XgFUVR_RJ/view?usp=drive_link

Question 8

4030-Evo Ultra2 has an error message when home: An error was detected while sending '$H': (ALARM:9) Homing fail. Could not find limit switch within search distances. Try increasing max travel, decreasing pull-off distance, or check wiring. Streaming has been paused.

Accepted Answer

You need to check whether the machine XYZ travel in the following configuration parameters corresponds to the actual travel of the machine$130 = 400.000  (X-axis maximum travel, millimeters)$131 = 300.000  (Y-axis maximum travel, millimeters)$132 = 130.000  (Z-axis maximum travel, millimeters)

Question 9

The machine moves in the opposite direction?

Accepted Answer

Open the link, download the configuration file corresponding to your machine model, and then restore it according to the video steps.

Question 10

How to restore the factory settings of 1.5kw spindle

Accepted Answer

Steps:1. Set PP-01=3, then shut down and restart.2. After restarting, modify the following parameters:PP-01=206P0-02=1P0-03=2P0-09=1P4-15=9.8P7-03=H.4000P7-06=6.0000P7-12=20After starting the spindle, the frequency will be displayed. Click the SHIFT key to switch to the speed.

Question 11

How to create Gcode with Easel for 4030-Evo Ultra/4030-Evo Ultra2 ?

Accepted Answer

Pls click to download the manual.

Question 12

How to restore the machine's default configuration parameters?

Accepted Answer

Open the link, download the configuration file corresponding to your machine model, and then restore it according to the video steps.

Question 13

What is your return policy?

Accepted Answer

Please check our return/refund/exchange policy here.

Question 14

How long will it take to receive my order?

Accepted Answer

Typically, it takes 3-7 business days to receive your order. We’re doing our best to deliver it promptly for you. Please check our shipping policy here.

Question 15

How to track my order?

Accepted Answer

Please track your order at our Tracking page https://17track.net/en. Or contact support@anolexcnc.com

Question 16

Do you ship internationally?

Accepted Answer

Yes, we do ship internationally. If your country is not listed in the address options, please contact support@anolexcnc.com

Question 17

I never got my order, what to do?

Accepted Answer

Please make sure you tracked your order from our Tracking page. Or please contact support@anolexcnc.com

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