Shipping policy
1）Order Processing Time
- Orders will be processed within 1-2 business days after payment confirmation (excluding weekends and holidays). And a tracking number will be provided.
- Delays may occur during peak seasons, promotional events, or inventory checks. If there is a delay, we will notify you via email.
2） Shipping and Fees
Shipping methods vary for different countries:
**United States:**
- Shipping Fee: Free shipping for orders over $50. Orders below $50 incur a $25 shipping fee.
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Duties: No import duties required
- Items are shipped by default from the USA warehouse. Estimated delivery time is 3–7 days, with possible delays during peak logistics seasons and holidays.
**Europe, Canada, and Australia:**
(Including: France, Spain, Germany, Denmark, Sweden, Finland, Belgium, Portugal, Italy, Ireland, Luxembourg, Netherlands, Austria, Bulgaria, Croatia, Cyprus, Czech Republic, Estonia, Greece, Hungary, Latvia, Lithuania, Malta, Poland, Romania, Slovakia, Slovenia)
- Shipping: Free shipping on orders over $50. Orders under $50 incur a $25 shipping fee.
- Shipping: Orders are typically shipped from your local warehouse based on your location. Orders shipped from the China warehouse are usually delivered via international courier companies such as DHL, UPS, or FedEx. Estimated delivery time is 3-7 days, with potential delays during peak shipping seasons and holidays.
- Duties: Prices do not include import duties or VAT. No import duties are required for shipments from your local warehouse. Shipments from the China warehouse may incur import duties, which are borne by the customer. The specific amount depends on the destination country/region, and we cannot predict or pay these fees on behalf of the customer. The logistics carrier will notify the customer of the relevant fees via email upon the package's arrival at its destination.
- Package Refusal: If a package is refused due to unpaid customs duties/taxes, the customer is responsible for the return shipping cost to the warehouse in China, which will be deducted from the order refund amount.
**Other Countries and UK:**
- Shipping Fee: Free shipping for orders over $50. Orders below $50 incur a $25 shipping fee.
- Shipment: Orders are shipped from the China warehouse via international carriers such as DHL, UPS, or FedEx. Estimated delivery time is 3–7 days, with possible delays during peak logistics seasons and holidays.
- Duties: Prices do not include import duties or VAT. Shipments from the China warehouse may incur import duties, which are borne by the customer. The specific amount depends on the destination country/region, and we cannot predict or pay these fees on behalf of the customer. The logistics carrier will notify the customer of the relevant fees via email upon the package's arrival at its destination.
- Package Refusal: If a package is refused due to unpaid customs duties/taxes, the customer is responsible for the return shipping cost to the warehouse in China, which will be deducted from the order refund amount.
Due to security restrictions, goods cannot be shipped to military addresses (APO and FPO addresses), overseas territories, or islands. If you cannot find your shipping address in the list, please contact support@anolexcnc.com for assistance.
3) Tracking & Logistics
- You can check the tracking information from your order or contact support@anolexcnc.com. You will receive a shipping notification once the order is dispatched.
- If the tracking information does not update for an extended period/if the package is lost, please contact us for assistance at support@anolexcnc.com. Our logistics partners include DHL, FedEx, UPS, USPS, Amazon Logistics, and other local postal services.
- Please ensure that your shipping address and information are correct. Incorrect address or information may lead to delivery failure, and redelivery may incur additional charges. We offer one free redelivery service.
- The shipping method for pre-order items differs from standard orders. The estimated shipping date for pre-order items will be indicated on the product page, so please take note.
Note: We may split an order into multiple packages for shipping. Items within the same order may be shipped from different logistics centers or delivered in batches based on product availability. If any item you ordered is temporarily out of stock, our customer service team will contact you. You may choose to wait for restocking or cancel the order.
4) Order Cancellation/Return
- Order cancellation requests must be sent to support@anolexcnc.com within 24 hours of placing the order. If the order has already been shipped, we will attempt to notify the logistics company to stop the shipment; if this is not possible, the cancellation is invalid. Please refer to the Return and Refund Policy for further processing.